If you are a landlord who has hired a property management company, there may come a time when one of your tenants calls you with a problem. What should you do? The answer depends on the nature of the problem and your relationship with the tenant.
While the first instinct may be to ignore the call, it is important to remember that the tenant has a right to speak with their landlord. The best way to handle this situation is to take a message and forward it on to the Property Management Company.
If the tenant persists in trying to reach the landlord, it is important to remain polite and explain that the Property Management Company is the best point of contact. If the tenant becomes agitated or confrontational, it is best to end the conversation and contact the Property Management Company immediately.
What to Do if There is an Emergency?
If there is an emergency at the property, it is important to contact the Property Management Company immediately. If the emergency is after business hours, most companies will have an after-hours number that can be called.
The property management company will then dispatch someone to handle the emergency. If the emergency is a true life-threatening situation, it is important to also call 911.
What NOT to do when the tenant calls:
- Do not try to handle the problem yourself, unless it is a very minor issue
- Do not get into an argument with the tenant
- Do not promise anything that you cannot deliver
- Do not give the tenant your personal contact information
How to Prevent More Calls From Your Tenant
The best way to prevent more calls from your tenant is to make sure that you have hired a reliable and professional property management company. A good company will screen tenants thoroughly, do regular maintenance checks on the property, and have a clear and concise lease agreement. If you have any questions or concerns, be sure to contact your property management company.
Hire a Reliable Property Management Company in Las Vegas
If you are looking for a reliable and professional property management company in Las Vegas, look no further than Faranesh Real Estate Property Management. We are a full-service property management company that specializes in residential properties. We offer a wide range of services, including screening tenants, maintaining the property, and handling all the paperwork. Contact us today to learn more about our services.